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4.0 of 5 stars Based on 695 traveler reviews
Ranked #45 of 77 hotels in Salt Lake City
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Most Recent Traveler Reviews:
- Ro L“Hotel dosent care about guest safety or comfort. review by Ro L”ReviewedJanuary 29, 2018Trip type:CouplesWe stayed there three nights in January 2018. We drove 12 hours to attend my brothers funeral. The first night fiday, it snowed. Saturday was the day of the funeral. The hotel did not deice any part of the parking area except the front steps in. The wheelchair ramp was icy and our car was trapped in snow and ice. We couldnt leave the hotel on saturday for the funeral because of this. We did complain about it, but got a shrug. On Sunday we were set to leave. We went out to our car in the front disabled parking area by the front door and we both slipped on the ice, my husband caught himself on the car but I fell face first to the ground into the snow. We went back in after i struggled to get up covered in snow, hurting and all wet and complained to the front desk clerk and she looked at me shrugged and said 'sorry'. Like she didnt care about us even after we checked out. We proceeded to try and clean our car and get out of there before I really went off. Also I agree with the tempertaure control. We were cooking like thanksgiving turkeys and theres no way to adjust it except to turn it off. We complained about that too and the clerk said well turn it off. We will not reccommend this hotel if we ever come back to SLC. The staff at the front desk just doesnt care. Also they dont recycle? Im from WA state, everywhere has a recycling bin. They told us to throw our glass away......not impressed. Also the doors are very loud when someone doesnt close it by hand, if they just let it shut itself, the room doors are extremely loud. We listened to a couple fighting across from us for 6 hours, slamming the doors. And again when they woke up at 5am.StayedJanuary 2018Review collected in partnership with this hotelFebruary 01, 2018Thank you for reaching out to us. We are very sorry to know that your experience with us was less satisfactory due to some issues you encountered, such as the situation at the parking area, condition of your room including thermostat, the door, noise from your neighbor room and the service you received from our staff, which made your stay less desirable at the time. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss and share your review to the hotel management. If you should return to the area, we do hope you will provide us another chance to give you the impressive stay that you deserve.
1-5 of 219 reviews
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