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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 677 traveler reviews
Ranked #46 of 75 hotels in Salt Lake City
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- Joann CRock Springs, WY, United States“Reservation not honored review by Joann C from Rock Springs, WY, United States”ReviewedJuly 05, 2017Trip type:FamilyRoom reservation was for 2 beds for a party of three. Room provided contained one king bed. No adjustment was made causing one person to take the room while the remaining couple had to arrange for other lodging. BEWARE a charge of $50.00 will be demanded upon checking in, even though our room was prepaid. This charge was not reversed upon checkout as promised, resulting in the necessity of filing a dispute claim with my bank.StayedJuly 2017Review collected in partnership with this hotelJuly 07, 2017We regret to hear about your disappointment in the room you received. Im so sorry for the way the stay turned out . We attempt to fulfill each of our guest’s requests to the best of our ability. Prior to your next stay, we welcome you to reach out to us so we may review your requested accommodations in detail.
- 98garynDurango, United States“Needs better upkeep review by 98garyn from Durango, United States”ReviewedJune 28, 2017Trip type:BusinessThis hotel needs renovation soon. The swimming pool is terrible. The fitness room has outdated equipment and is a bit shabby. The rooms are OK. Internet connection is OK. I do not recommend this hotel unless it's a very short one night stay... it is very convenient since it's very close to the SLC Airport.StayedJune 2017Review collected in partnership with this hotel
- gianlucadK2589EGUnited States“Meh review by gianlucadK2589EG from United States”ReviewedJune 27, 2017Trip type:BusinessThe young lady who checked me in was very helpful and kind. I had booked for 2 nights but the next morning I received a call asking me when I was leaving hotel on Friday morning (I had book two nights Fri and Sat) . I found out later I had been checked out, keys not working when I returned, even the survey received later said I checked out Friday when I didn't. They didn't reapply my Club Carlson number for the second night. Had no breakfast on Friday because waiter said restaurant opens at 7am on weekends, next day, Saturday, it was open at 6am. I checked with reception and lady told me restaurant always open at 6am. Waiter even complained that he told receptionist about weekend opening time. Since when employees get to make their own opening hours? Couldn't use outdoor pool because regardless of being advertised as heated it was not. This hotel is falling apart. Room was good, female long blond hair on the faucet for 2 days.StayedJune 2017Review collected in partnership with this hotelJune 28, 2017Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns arise during or after your next stay, please reach out to any of our employees directly.
- derrickennisbDistrict of Columbia, United States“Hotel Rating review by derrickennisb from District of Columbia, United States”ReviewedJune 26, 2017Trip type:BusinessThe hotel is in the stage of renovation. The staff was top notch and very helpful. Breakfast buffet was great and very friendly wait staff. The grounds were well kept. Had a problem with a non working iron, they took a short period of time to rectify the problemStayedJune 2017Review collected in partnership with this hotelJune 27, 2017Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Our breakfast and thank you for allowing us some time to rectify the iron problem. We look forward to your next stay. Tae Allen
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