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TripAdvisor Traveler Rating:

3.5 of 5 stars
3.5 of 5 stars Based on 1,366 traveler reviews
Ranked #4 of 10 hotels in Scranton

Traveler rating

  • Excellent
    542
  • Very Good
    317
  • Average
    233
  • Poor
    149
  • Terrible
    125

Type of Traveler

  • traveler_type_families
    Family
    485
  • traveler_type_couples
    Couples
    336
  • traveler_type_solo
    Solo travel
    83
  • traveler_type_business
    Business
    286

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.0 of 5 stars
Traveler tips help you choose the right room.
TripAdvisor Photos
Property Main Lackawanna Station at Night Standard 2 Queen City View Rooms 2016 Renovated Guest Rooms Holiday Traditions & Memories

Most Recent Traveler Reviews:

  • funds4alex
    “Worst hotel ever review by funds4alex
    1.0  of 5 stars
    Reviewed 
    July 12, 2019
    Trip type: 
    Business
    Worst hotel ever they promised me things never completed it, they’re going to give me a certain rate and charge me a higher rate room was not clean at all the food took forever to be served at the restaurant and it was called overcharge me unfriendly management a complete failure we are going back just went to do another event but not at this hotel because were totally disgusted I do these events out of the country this was the worst experience we’ve ever had a lot of my guests felt the same way you people need to go back to the drawing board and try to figure out how to take care of the fence like this without insulting and overcharging I felt terrible this was total fraud
    Stayed 
    July 2019
    1.0  of 5 stars
    Rooms
    1.0  of 5 stars
    Value
    3.0  of 5 stars
    Sleep Quality
    1.0  of 5 stars
    Location
    1.0  of 5 stars
    Cleanliness
    1.0  of 5 stars
    Service
  • Tony2413
    “Do NOT stay here if you have a choice review by Tony2413
    2.0  of 5 stars
    Reviewed 
    July 12, 2019
    Trip type: 
    Family
    Entering the Raddison the staff was very helpful and welcoming. Upon entering the room looked like a motel not a hotel, very dark (not much lighting or light coming in from the window) and cleanliness wasn’t bad but it seemed like the floor need to be vacuumed. The TV was extremely tiny for the stand it was. I stayed on the 6th floor and the view was nothing. The structure of the hotel is what you saw outside the window. So will be staying there again. Also I put stuff in the safe and wasn’t able to access it, had to call maintenance which they had to break because the over ride code didn’t work. My advice stay at the Hilton in Scranton not the Raddison.
    Stayed 
    July 2019
    2.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    2.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    2.0  of 5 stars
    Cleanliness
    4.0  of 5 stars
    Service
    Curiosity42615865221, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review,
    July 13, 2019
    Good Afternoon, I wanted to first thank you for the feedback that you provided about your stay here with us. I am very sad to hear that this stay was not up to your expectations as well as ours. I will be sure to address these concerns with our departmental managers to ensure these items are quickly addressed in a proper manner. Again, I do apologize that you had these issues and we will be sure fixing them. Thank you, Michael R. Abraham Front Office Manager
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.