Radisson Lackawanna Station Hotel Scranton

Thank you for staying with us in Scranton. We have a wonderful staff that excels in Service Excellence, and I do apologize that was not your experience with us; we will discuss with our staff where we may have missed with your encounter. We certainly take all comments seriously for reward or improvement opportunities. Debit card transactions in a hotel do place a hold on funds for your stay that can take up to 3 days to clear through your bank after checkout. If that has not occurred yet, or you have a further billing concern, our accounting department is open every Monday to Friday for further assistance.

Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Radisson Lackawanna Station Hotel Scranton we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We are consistently in the Top 5% of hotel cleanliness in the brand, and we take these comments very seriously. We also were very frustrated by the local water main break in Scranton that provided colored water to our entire block. This certainly caused us great challenges in laundry and everywhere. Schindler Corp also has corrected the temporary condition in the elevators; we understand your frustration. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.