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TripAdvisor Traveler Rating:

3.5 of 5 stars
3.5 of 5 stars Based on 1,238 traveler reviews
Ranked #4 of 10 hotels in Scranton

Traveler rating

  • Excellent
    473
  • Very Good
    291
  • Average
    222
  • Poor
    142
  • Terrible
    110

Type of Traveler

  • traveler_type_families
    Family
    434
  • traveler_type_couples
    Couples
    312
  • traveler_type_solo
    Solo travel
    71
  • traveler_type_business
    Business
    259

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.0 of 5 stars
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TripAdvisor Photos
Lackawanna Station at Night Property Main Standard 2 Queen City View Rooms 2016 Renovated Guest Rooms Holiday Traditions & Memories

Most Recent Traveler Reviews:

  • emangramp
    chapel hill, nc
    “Lucky find off I-81 in Scranton PA review by emangramp from chapel hill, nc
    5.0  of 5 stars
    Reviewed 
    August 24, 2018
    Trip type: 
    Couples
    After driving 7 hours and hitting rain how wonderful to find this gem of a hotel. Who would believe we stayed in a beautifully restored train station, a reminder of America's love affair with railroads. The front desk staff were welcoming, the room was well decorated with turn of century train art, theTrax restaurant had excellent food and service - all this with covered parking. This is more than a hotel -this is a destination to immerse yourself in the past glory of the railroad era.
    Stayed 
    August 2018
    5.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
  • Donna W
    Union Bridge, United States
    “Excellent Service in a beautiful hotel review by Donna W from Union Bridge, United States
    5.0  of 5 stars
    Reviewed 
    August 21, 2018
    Trip type: 
    Family
    Beautiful hotel with so much charm and history! Very friendly and efficient check-in. Large, clean room with a great charging station by each bed. Only slight glitch was that I called for room service breakfast, waited 45 minutes, and called to check on the hold-up. They did not write my room number and didn't know where to deliver! They apologized, brought up a fresh, hot tray a few minutes later, and did not charge us at all for the $35 meal. Everyone makes occasional mistakes. NOT everyone takes the opportunity to make things right.
    Stayed 
    August 2018
    5.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.