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TripAdvisor Traveler Rating:
3.5 of 5 stars Based on 578 traveler reviews
Ranked #11 of 33 hotels in Sudbury
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- brianellis931“Not worth it review by brianellis931”ReviewedJune 20, 2018Trip type:BusinessWhen I first checked in I was told the hotel was not busy at all, I was given a room directly off the lobby and right beside the elevators. I immediately returned to the reception and asked to be moved to a quieter room, the manager was called at he sat there looking at his screen for 15 minutes telling me that they were almost sold out, and did I need a double bed ? I was finally given a room at the other end of the hotel, which had hair in the sink and mold in the shower. Restaurant here is terrible and this has to be the worst coffee ever, which they charge $2.50 for, on top of the crappy $12.00 breakfast. The rest of that staff was excellent and did their best but the management here needs a tune up.StayedJune 2018June 21, 2018Dear brianellis931, Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns arise during or after your next stay, please reach out to me directly so that I can address in real time. Again I do apologize for your inconveniences while here, Peter
- acdean2018“what not to expect review by acdean2018”ReviewedJune 20, 2018Trip type:CouplesFelt that because I was not a rewards partner at the time and that I used an outside agency to book the two (2) nights I may not have been taken seriously They could have exchanged the tv set so that I had more than a few options of watchful stationsStayedJune 2018June 21, 2018Dear acdean2018, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We have discussed with both the cable company and our maintenance team to find a solution to the connection issues and we hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
1-5 of 210 reviews
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