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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 960 traveler reviews
Ranked #1 of 6 hotels in Trevose
71% of travelers recommend
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Most Recent Traveler Reviews:
- jennyklineTrevose, Pennsylvania“Love the hotel, disappointed in how we were treated. review by jennykline from Trevose, Pennsylvania”ReviewedMarch 20, 2017Trip type:FamilyMaura was just rude and plain mean, Yelled over us when we tried to speak and spoke bad about us to other employees when she thought we were out of ear shot. We had to take a baby out in the snow storm and leave because Maura refused to honor the fact that she waived our security deposit because our check-in took an hour and a half. Once we got our room keys and got settled and came back downstairs and Maura said she was going to cancel our room cards and not give new ones unless we paid an extra 200$. The whole thing was mediocre and when i tried to speak to her like an adult she would not let me get a word in or speak to anyone besides her. Probably because she knew she was wrong.StayedMarch 2017Review collected in partnership with this hotelMarch 21, 2017Thank you so much for being our guest and for providing us with your feedback. On behalf of our team, I am sincerely sorry for any displeasure you may have experienced in regards to the concerns you shared with us. I have addressed the issue with our team, and we will work hard to ensure that we provide all our guests the quality experience that they have come to expect. We do hope that you may give us a second chance so that we can exceed your expectations. Thank you again for your business and may you have a wonderful evening.
1-5 of 387 reviews
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